MetroPCS Authorized Dealer — Establishment at 292 Main Street, New Britain, Connecticut.

***BIANCA*** NEEDS TO GET FIRED!! She doesn't know what she's doing. She's extremely rude and basically is just there collecting her check. I ask her to help because I've been calling customer service for 2 days now. She tells me to call again and try clicking 0 I told her a number of times I've done that already for the past 2 days, yet she still continues to tell me to keep calling. SO I do and call back after of course not being able to get through. Guess what she says?! Keep calling until you get through. ARE YOU KIDDING ME? Does she work for metro pcs or not? Instead of helping me over the phone she said come in. Yea yea that's cool an everything but is she really trying to say she can help me in the store but not over the phone? Howwwwww??? What type of service is that? I shouldn't have to go there to switch a plan. She couldn't even give me the corporate number. Poor excuse for an employee! If I was this owner she would never even of gotten past the interview with that personality. BIANCA IS BAD FOR BUSINESS!! YOU NEED PEOPLE WHO CAN HELP YOU NOT JUST CLOCK IN AND CLOCK OUT!!!! SORRY BUT THIS PLACE IS HORRIBLE!!! I give them negative stars just because of her!